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Frequently Asked Questions
Placing an Order
How can I place my order over the WWW?
How can I place my order by phone?
Besides the phone and the WWW, is there another way to order?
What is Specialty Books' textbook availability policy?
An Existing Order
How can I tell if my order has been shipped?
How long does shipping take?
What is going on? I only received part of my order!
How does Specialty Books deal with back-orders?
How do I cancel an order?
Order Tracking
When should I expect to receive status updates via e-mail?
Shipping
What is the Specialty Books shipping policy?
How does Specialty Books deal with International shipments?
How does Specialty Books ship to US Territories, and how do I select my teritory for billing/shipping?
What if I live on a military base (APO/FPO)?
Does Specialty Books have Saturday delivery available via UPS?
Returns and Buyback
How do I return a book?
What is Specialty Books' buyback policy?
Billing and Pricing
How can I pay for my order?
Do I have to pay sales tax?
Can I pay with a personal check?
