Specialty Books -- FAQ

Specialty Books Links:

Bookstore Home

Customer Service

About Specialty Books

FAQ

Shipping Policy

Security Policy

Payment Policy

Returns Policy

Buyback Policy

Frequently Asked Questions

Placing an Order

How can I place my order over the WWW?
How can I place my order by phone?
Besides the phone and the WWW, is there another way to order?
What is Specialty Books' textbook availability policy?

An Existing Order

How can I tell if my order has been shipped?
How long does shipping take?
What is going on? I only received part of my order!
How does Specialty Books deal with back-orders?
How do I cancel an order?

Order Tracking

When should I expect to receive status updates via e-mail?

Shipping

What is the Specialty Books shipping policy?
How does Specialty Books deal with International shipments?
How does Specialty Books ship to US Territories, and how do I select my teritory for billing/shipping?
What if I live on a military base (APO/FPO)?
Does Specialty Books have Saturday delivery available via UPS?

Returns and Buyback

How do I return a book?
What is Specialty Books' buyback policy?

Billing and Pricing

How can I pay for my order?
Do I have to pay sales tax?
Can I pay with a personal check?

If you have any questions about the order process or wish to contact someone in the Specialty Books' customer service center, please email us or call us at (800) 466-1365, between 8:00 AM to 8:00 PM Eastern Time, Monday through Friday, and between 8:00 AM to Noon Eastern Time, Saturday.